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At The Zero Store , we strive to provide our customers with the best possible online shopping experience. We understand that sometimes a product may not meet your expectations or may have issues that require a return. We have therefore developed a comprehensive return policy to ensure your satisfaction and to make the return process as easy as possible.

  1. Eligibility:

    • To be eligible for a return, the item must be unused, unworn, and in the same condition as when it was received.
    • The item must be returned within 7 days from the date of delivery.
    • Items that are marked as final sale, underwear, swimwear, or personalized/customized items may not be eligible for return unless they are damaged or defective upon arrival.
  2. Return Process:

    • To initiate a return, please contact our customer support team within the specified return period. You can reach us through whatsapp and mobile - mob number - +91 7770999392
    • Provide your order number, a detailed description of the issue, and any relevant photos if applicable.
    • Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).
    • Please pack the item securely in its original packaging (if available) and include the RAN on the package.
    • Once all process is done we will create a reverse shipment from the address specified by user .
  3. Refund Options:

    • Once we receive the returned item and verify its condition, we will process your refund within 1 days (24 hrs).
    • Refunds will be issued in the original form of payment unless otherwise specified.
    • If the item was purchased using a gift card, the refund will be issued as store credit.
    • Shipping charges are non-refundable unless the return is due to our error or a defective product.
  4. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.
    • We may request photos or additional information to assess the issue.
    • We will provide a replacement or issue a refund, including the return shipping costs, depending on the situation.

Please note that our return policy may be subject to change, so we encourage you to review the policy on our website before making a purchase. We reserve the right to refuse returns that do not comply with our policy.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team. We are here to help you have a seamless shopping experience at The Zero store .